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Get help with your account, workout verification, arrivals, or shared promises. If these answers do not help, email support@noflake.fun.
Health evidence is checked on your device. Limited workout summaries are sent to verify account-based promises and save completion records. Arrival checks do not share a live location feed. Privacy Policy
Start here.
How do I sign in or recover my promises?
Use Continue with Apple in the app. There is no separate NoFlake password. Signing in with the same Apple account restores its account-based promises and pigeon data. Older local promises and full local Health evidence do not sync through the account. A nickname is a display name, not a way to recover or merge accounts.
Why has my workout not fulfilled a promise?
Allow NoFlake to read the relevant Apple Health data, and confirm that a supported workout has synced to Health. It must start after you joined or created the promise, finish within its time window, and meet the activity and single-workout target. Manually entered workouts do not count, and shorter workouts are not added together. Unlock your iPhone and reopen NoFlake to check again.
Why did one workout fulfill only one promise?
A qualifying workout counts toward the earliest eligible promise. It cannot complete several promises at once. Each remaining promise needs another qualifying workout.
How are hiking altitude goals checked?
NoFlake uses the highest valid altitude in the hiking workout’s Health route. This is altitude, not total elevation gain. Route read permission and a recorded route are needed; a workout without readable altitude evidence cannot verify an altitude goal.
Why can’t I confirm that I have arrived?
Open the arrival promise and tap I’m here while within the venue’s range and the active time window. Allow location access and Precise Location. A stale, inaccurate or out-of-range location cannot confirm arrival. Move closer to the selected venue or to an open area and try again.
Does arrival detection share my live location?
No. Arrival detection is optional for each promise and may be delayed by iOS. A fresh location sample is sent for the venue check, then discarded by the service. Participants see the arrival result and time, not your current coordinates or a live location feed.
Can I join from an invitation webpage?
The webpage is a preview. Open the link in NoFlake, sign in with Apple, and accept the invitation in the app. You can also receive an invitation through your account ID. The website cannot join or complete a promise for you.
How do I delete my account?
Open Me, tap your account, choose Account management, then Delete account and confirm. If deletion is interrupted, use the retry option in the app. Deletion cancels hosted promises and removes account credentials and your workout completion records. Some shared promise details and other participants’ history remain; see the Privacy Policy. Apple Health workouts, older local records, and cards or calendars already exported are not deleted.
How do I control permissions and reminders?
Use iPhone Settings to manage NoFlake’s Health, location and notification access. The app also lets you disable arrival detection for each promise and adjust reminders. Health access is needed for workout verification; location access is needed for arrival verification.